Frequently Asked Questions
Everything you need to know about shopping with DEGEN.
What is the standard shipping timeframe?
We offer express global shipping. Orders are typically processed within 1-2 business days, with delivery taking 3-5 business days for domestic orders and 7-10 days for international destinations.
What is your return policy?
We accept returns within 30 days of delivery. Items must be in their original condition with all tags attached. Please note that limited edition drops may have specific return restrictions.
How do I know which size to order?
Each product page features a detailed size guide with specific measurements. Our silhouettes often feature a signature oversized fit; we recommend sizing down if you prefer a more tailored look.
Which payment methods do you accept?
DEGEN accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and select cryptocurrency payments through our secure checkout partner.
How should I care for my DEGEN garments?
To preserve the quality of our premium fabrics and prints, we recommend washing items inside out in cold water and hanging them to dry. Specific care instructions are located on the internal wash tag of each piece.
Do you restock sold-out items?
To maintain exclusivity, many of our collections are limited runs and will not be restocked once sold out. However, core essentials are periodically replenished throughout the season.